Contact information

CONTACT US

At GetGlowy, we are happy to help! Whether you have questions about your order, want to know more about a product, or just want to say hello, we are at your service.

⚠️ Before Contacting Us, Please Note:

  • Order Tracking: International shipments typically take between 10 and 25 business days (depending on the country). If your order was placed recently, please allow a few days for the tracking number to update in the system.

  • Separate Packages: If you ordered multiple items, they may arrive in separate packages. Don’t worry—the rest of your order is on its way!

📩 How to Reach Us

Email: For technical inquiries, returns, or questions regarding your purchase, please write to us at: 👉 info.getglowy@gmail.com (We respond within 24–48 business hours).

👤 Legal Information (Transparency)

In compliance with the Information Society Services and Electronic Commerce Act, we provide the following details regarding the site manager:

  • Owner: Ismael Fandiño Ajkic

  • ID (DNI): 49711268B

  • Location: Santiago de Compostela, Spain.

⏰ Customer Service Hours

We are available to assist you: Monday to Friday: 09:00 AM – 06:00 PM (Spain Time, CET). (Messages received over the weekend will be answered on Monday in the order they were received).